Terms of service

Welcome to VISIONATIVES! The terms “we”, “us”, and “our” refer to VISIONATIVES. VISIONATIVES operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a personalized shopping experience (“Services”). VISIONATIVES is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing address, payment information, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services in our online stores. However, please note that product colors or appearance may differ depending on the device you use to access the store and your device settings and configuration.

We do not guarantee that the appearance or quality of any product or service purchased by you will meet your expectations or match what is described or displayed in our online stores.

All product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. VISIONATIVES reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until VISIONATIVES confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as VISIONATIVES may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases may only be returned or exchanged in accordance with our Refund Policy .

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless explicitly stated otherwise, displayed prices do not include taxes, shipping, handling, customs duties, or import fees.

Prices displayed in our online stores may differ from prices offered in physical stores or other online stores operated by third parties. We may occasionally offer promotions related to the Services that are governed by separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are duly authorized to use the credit card for the purchase;
(iii) charges incurred by you will be honored by your credit card company; and
(iv) you will pay all charges incurred by you at the displayed prices, including shipping and handling fees and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping and delivery delays. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control. Once products are transferred to the carrier, ownership and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, branding, text, displays, images, graphics, product reviews, videos, audio materials, and their design, selection, and arrangement, are owned by VISIONATIVES, its affiliates, or licensors and are protected by United States and international intellectual property laws.

These Terms permit you to use the Services only for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be interpreted as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property belonging to VISIONATIVES, Shopify, or any third party. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted are reserved by VISIONATIVES.

The names, logos, product and service names, designs, and slogans of VISIONATIVES are trademarks of VISIONATIVES or its affiliates or licensors. You must not use such trademarks without prior written permission. Shopify names, logos, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party customer tools as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you understand and approve of the terms on which such tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you choose to leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for any damages related to your access to third-party websites or the purchase or use of any products, services, resources, or content from such websites. Please review the policies and practices of third parties carefully before engaging in any transaction. Complaints or concerns regarding third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

VISIONATIVES is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with VISIONATIVES. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and VISIONATIVES, including any injury, damage, or loss resulting from your purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchases and transactions with VISIONATIVES.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to the Shopify Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transferred to and shared with Shopify and third parties located in countries outside your country of residence. Please review our Privacy Policy  for more information about how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.

You also represent and warrant that:
(i) you own or have all necessary rights to the Feedback;
(ii) you have disclosed any compensation received related to the Feedback; and
(iii) your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, compensate you for Feedback, or respond to Feedback.

We may monitor, edit, or remove Feedback that we determine is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or violates any party’s intellectual property rights or these Terms.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services for unlawful, abusive, fraudulent, misleading, harmful, or malicious purposes, or violate intellectual property rights, upload viruses or malicious code, scrape or harvest data, spam users, impersonate others, or interfere with the operation or security of the Services.

We reserve the right to suspend or terminate your account if you violate these Terms.

SECTION 14 – AGENTS

This section applies if you use or deploy any automated software, bots, or AI agents to access or interact with the Services. Such agents must clearly identify themselves and comply with all applicable requirements described in these Terms.

SECTION 15 – TERMINATION

We may terminate your access to the Services at any time without notice. Obligations and liabilities incurred prior to termination shall survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products provided through the Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, VISIONATIVES and its affiliates, partners, employees, licensors, and service providers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless VISIONATIVES, Shopify, and their affiliates, employees, partners, and service providers from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of the Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision of these Terms shall not constitute a waiver of such provision. These Terms constitute the entire agreement between you and VISIONATIVES regarding the Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

SECTION 22 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction in which VISIONATIVES is headquartered.

SECTION 23 – HEADINGS

Headings in these Terms are included for convenience only and shall not affect interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time by posting updates on our website. Continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Visionatives
Email: support@visionatives.com