Privacy policy

Privacy Policy

May 13, 2026

Visionatives operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (“Services”). Visionatives is powered by Shopify, which enables us to provide and improve our Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services. In the event of any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.

  • Payment information, including payment card details, transaction information, billing details, and payment confirmations.

  • Account information, including usernames, passwords, preferences, and account settings.

  • Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or canceled.

  • Communications with us, including messages sent to customer support.

  • Device information, including IP address, browser type, device identifiers, and network connection information.

  • Usage information, including how and when you interact with our website and Services.

Sources of Personal Information

We may collect personal information from:

  • You directly, when you create an account, place an order, contact us, or interact with our Services.

  • Automated technologies, including cookies and similar tracking technologies.

  • Service providers acting on our behalf.

  • Business partners and third-party services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process payments and fulfill orders

  • Provide shipping and returns

  • Maintain your account

  • Personalize your shopping experience

  • Improve our products, website, and Services

Marketing and Advertising

We may send promotional emails, marketing messages, or advertisements related to our products and services. You can unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Verify accounts and transactions

  • Prevent fraud and unauthorized activity

  • Protect our Services and customers

Customer Support

We use your information to respond to inquiries, provide support, and maintain communication with you.

Legal Obligations

We may use or disclose your information to comply with applicable laws, legal processes, law enforcement requests, or to enforce our policies and Terms of Service.

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and trusted service providers that assist with payment processing, shipping, analytics, customer support, cloud storage, and website operations.

  • With marketing and advertising partners to provide personalized advertisements and promotions.

  • With affiliates or corporate partners.

  • In connection with a business transaction such as a merger, acquisition, or sale.

  • When required by law or to protect our rights, users, or Services.

Shopify Relationship

Our store is hosted by Shopify, which collects and processes personal information in accordance with its own Privacy Policy in order to provide and improve the Services.

Information submitted through our store may be transferred to Shopify and third-party providers located in countries outside your country of residence.

To learn more about how Shopify processes personal information, please visit Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com/en

Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of these external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements and policies

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your information

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to data portability

  • The right to opt out of targeted advertising and certain data sharing

  • The right to withdraw consent where applicable

You may exercise your rights by contacting us using the details below.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence, including in countries that may have different data protection laws.

Where required, we rely on recognized legal mechanisms for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page along with the revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at support@visionatives.com