Shipping policy
Visionatives – Shipping Policy
At Visionatives, we are proud to offer FREE shipping on all orders.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed. An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to your shipping address.
During holidays, promotions, or peak periods, processing times may occasionally extend up to 7 business days.
Estimated Shipping Times
Delivery times vary depending on your location and begin once your order has been dispatched.
Estimated Delivery Times
- United States: 5–10 business days
- Canada: 7–14 business days
- United Kingdom: 7–14 business days
- European Union: 7–12 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 15–30 business days
Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, transportation disruptions, or other circumstances outside of our control.
Order Changes & Shipping Details
Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.
If incorrect or incomplete shipping details are provided, this may result in processing delays or order cancellation. If our system detects an issue with your address, our support team may contact you via email to verify your information before shipment.
If you notice an error in your shipping details, please contact us at support@visionatives.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this timeframe.
Delayed Deliveries
At Visionatives, we work hard to ensure orders are shipped as quickly as possible. However, delivery delays may occasionally occur due to factors outside of our control, including:
- Severe weather conditions
- Customs inspections or delays
- Courier service interruptions
- Payment verification procedures
- High seasonal demand
- Transportation disruptions
If your order is delayed, we will do our best to keep you informed and assist you whenever possible.
Please note that Visionatives cannot guarantee exact delivery dates and is not liable for delays caused by third-party shipping carriers or circumstances beyond our control.
Lost or Missing Packages
Once a package has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package appears lost, missing, or delayed beyond the expected delivery timeframe, please contact us at support@visionatives.com. We will work with you and the shipping carrier to investigate the issue and determine an appropriate resolution whenever possible.
If a package is officially confirmed as lost in transit by the carrier, we may offer a replacement or refund at our discretion.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team at:
We are always happy to assist you.